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Refund & Cancellation Policy

Effective Date: 8 January 2026

1. Overview

Elite Tutoring Perth is committed to providing high-quality tutoring services while operating fairly and transparently. This Refund & Cancellation Policy outlines how refunds, cancellations, rescheduling, and missed sessions are handled in accordance with the Australian Consumer Law (ACL).

2. Consumer Guarantees

Under Australian Consumer Law, you are entitled to a refund, replacement, or remedy if our services:

  • Are not provided with due care and skill

  • Are not delivered as described

  • Do not meet agreed outcomes due to our failure

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

3. Change of Mind

Refunds are not provided for change of mind, including:

  • Deciding not to continue tutoring

  • Scheduling conflicts

  • Lack of academic improvement

  • Student disengagement or non-attendance

4. Cancellations and Rescheduling

To ensure tutor availability and fair scheduling:

  • A minimum of 24 hours’ notice is required to cancel or reschedule a session

  • Sessions cancelled with less than 24 hours’ notice may be charged in full

  • Missed sessions without notice are not refundable

  • Late arrivals may result in reduced session time without fee reduction

Exceptions may be considered at our discretion in cases of genuine emergencies.

5. Prepaid Packages and Programs

For prepaid sessions, packages, or holiday programs:

  • Refunds for unused sessions are not guaranteed once a program has commenced

  • Where a refund is approved, it may be calculated on a pro-rata basis

  • Any administrative or booking fees already incurred may be deducted

6. Online Tutoring Sessions

For online sessions:

  • Clients are responsible for ensuring suitable internet access and equipment

  • Technical issues outside our control do not automatically entitle clients to a refund

  • Where issues are caused by our systems, we will offer a reschedule or appropriate remedy

7. Tutor Availability and Service Changes

If Elite Tutoring Perth is unable to deliver a scheduled session due to tutor unavailability or unforeseen circumstances:

  • The session will be rescheduled at no cost, or

  • A refund will be provided where rescheduling is not possible

8. Behaviour-Related Cancellations

We reserve the right to suspend or terminate services without refund where:

  • Student behaviour is unsafe, disruptive, or inappropriate

  • Repeated breaches of our Terms & Conditions occur

9. How to Request a Refund

All refund requests must be submitted in writing via email and include:

  • Student name

  • Session or program details

  • Reason for the request

Refunds, where approved, will be processed using the original payment method within a reasonable timeframe.

10. Policy Updates

We may update this Refund & Cancellation Policy from time to time. The most current version will always be available on our website.

11. Contact Us

For questions regarding refunds or cancellations, please contact:

Elite Tutoring Perth
Email: daksh@elitetutoringperth.com.au

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